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What happened on your journey?
I experienced the following incident:
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a flight was cancelled
a flight was delayed
a connecting flight was missed
a flight was diverted
Denied boarding
Combination of several
Number of flights
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Please enter the number of flights involved in the incident.
1 Flight
2 Flights
3 Flights
4 Flights
5 Flights
Do you know the reason for the flight irregularity?
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Third party strike
Strike by airline staff
Weather
Lightning or bird strike
Technical problems
Problems at the airport
Medical emergency
Baggage handling
Problem with take-off or landing clearance
Missing passengers
De-icing
Other
Enter all flight data
Flight 1
Information
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Flight number (Flight 1)
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The flight number should not be confused with the booking reference.
Examples:
LX1574 oder SWR1574
LX
IATA code of Swiss
SWR
ICAO code of Swiss
1574
Number
Date
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Flight date (Flight 1)
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Incident
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What has happened? (Flight 1)
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the aircraft has landed on time
the flight was delayed by fewer than 3 hours
the flight was delayed by more than 3 hours
the flight was delayed by more than 4 hours
the flight was cancelled
the flight was diverted
I was denied boarding.
How many days in advance were you informed about the cancellation?
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more than 14 days in advance
between 7 and 14 days in advance
fewer than 7 days in advance
Information on the incident (Flight 1)
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Flight 2
Information
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Flight number (Flight 2)
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The flight number should not be confused with the booking reference.
Examples:
LX1574 oder SWR1574
LX
IATA code of Swiss
SWR
ICAO code of Swiss
1574
Number
Replacement flight
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I was offered this flight as a replacement for the previous cancelled flight.
Replacement flight for flight 1
Date
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Flight date (Flight 2)
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Incident
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What has happened? (Flight 2)
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the aircraft has landed on time
the flight was delayed by fewer than 3 hours
the flight was delayed by more than 3 hours
the flight was delayed by more than 4 hours
the flight was cancelled
the flight was diverted
I missed this connecting flight.
I was denied boarding.
How many days in advance were you informed about the cancellation?
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more than 14 days in advance
between 7 and 14 days in advance
fewer than 7 days in advance
Information on the incident (Flight 2)
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Flight 3
Information
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Flight number (Flight 3)
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The flight number should not be confused with the booking reference.
Examples:
LX1574 oder SWR1574
LX
IATA code of Swiss
SWR
ICAO code of Swiss
1574
Number
Replacement flight
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I was offered this flight as a replacement for the previous cancelled flight.
Replacement flight for flight 2
Date
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Flight date (Flight 3)
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Incident
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What has happened? (Flight 3)
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the aircraft has landed on time
the flight was delayed by fewer than 3 hours
the flight was delayed by more than 3 hours
the flight was delayed by more than 4 hours
the flight was cancelled
the flight was diverted
I missed this connecting flight.
I was denied boarding.
How many days in advance were you informed about the cancellation?
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more than 14 days in advance
between 7 and 14 days in advance
fewer than 7 days in advance
Information on the incident (Flight 3)
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Flight 4
Information
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Flight number (Flight 4)
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The flight number should not be confused with the booking reference.
Examples:
LX1574 oder SWR1574
LX
IATA code of Swiss
SWR
ICAO code of Swiss
1574
Number
Replacement flight
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I was offered this flight as a replacement for the previous cancelled flight.
Replacement flight for flight 3
Date
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Flight date (Flight 4)
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Incident
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What has happened? (Flight 4)
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the aircraft has landed on time
the flight was delayed by fewer than 3 hours
the flight was delayed by more than 3 hours
the flight was delayed by more than 4 hours
the flight was cancelled
the flight was diverted
I missed this connecting flight.
I was denied boarding.
How many days in advance were you informed about the cancellation?
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more than 14 days in advance
between 7 and 14 days in advance
fewer than 7 days in advance
Information on the incident (Flight 4)
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Flight 5
Information
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Flight number (Flight 5)
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The flight number should not be confused with the booking reference.
Examples:
LX1574 oder SWR1574
LX
IATA code of Swiss
SWR
ICAO code of Swiss
1574
Number
Replacement flight
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I was offered this flight as a replacement for the previous cancelled flight.
Replacement flight for flight 4
Date
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Flight date (Flight 5)
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Incident
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What has happened? (Flight 5)
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the aircraft has landed on time
the flight was delayed by fewer than 3 hours
the flight was delayed by more than 3 hours
the flight was delayed by more than 4 hours
the flight was cancelled
the flight was diverted
I missed this connecting flight.
I was denied boarding.
How many days in advance were you informed about the cancellation?
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more than 14 days in advance
between 7 and 14 days in advance
fewer than 7 days in advance
Information on the incident (Flight 5)
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Please check the data
Airline (Flight 1)
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Airline, e.g. Swiss, Lufthansa, etc.
Please enter a search value and select an entry from the list
Change value
Departure Airport (Flight 1)
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Airport, e.g. ZRH, Zurich, etc.
Please enter a search value and select an entry from the list
Change value
Destination Airport (Flight 1)
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Airport, e.g. ZRH, Zurich, etc.
Please enter a search value and select an entry from the list
Change value
Airline (Flight 2)
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Airline, e.g. Swiss, Lufthansa, etc.
Please enter a search value and select an entry from the list
Change value
Departure Airport (Flight 2)
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Airport, e.g. ZRH, Zurich, etc.
Please enter a search value and select an entry from the list
Change value
Destination Airport (Flight 2)
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Airport, e.g. ZRH, Zurich, etc.
Please enter a search value and select an entry from the list
Change value
Airline (Flight 3)
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Airline, e.g. Swiss, Lufthansa, etc.
Please enter a search value and select an entry from the list
Change value
Departure Airport (Flight 3)
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Airport, e.g. ZRH, Zurich, etc.
Please enter a search value and select an entry from the list
Change value
Destination Airport (Flight 3)
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Airport, e.g. ZRH, Zurich, etc.
Please enter a search value and select an entry from the list
Change value
Airline (Flight 4)
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Airline, e.g. Swiss, Lufthansa, etc.
Please enter a search value and select an entry from the list
Change value
Departure Airport (Flight 4)
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Airport, e.g. ZRH, Zurich, etc.
Please enter a search value and select an entry from the list
Change value
Destination Airport (Flight 4)
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Airport, e.g. ZRH, Zurich, etc.
Please enter a search value and select an entry from the list
Change value
Airline (Flight 5)
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Airline, e.g. Swiss, Lufthansa, etc.
Please enter a search value and select an entry from the list
Change value
Departure Airport (Flight 5)
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Airport, e.g. ZRH, Zurich, etc.
Please enter a search value and select an entry from the list
Change value
Destination Airport (Flight 5)
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Airport, e.g. ZRH, Zurich, etc.
Please enter a search value and select an entry from the list
Change value
Summary of the incident
Address
Title and name
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Title
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Mrs.
Mr.
First name
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Last name
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Info
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Email
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Country code
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Phone number
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Company
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Address
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Street
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No.
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Postcode
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Place
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Country
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Please enter a search value and select an entry from the list
Insurance
Do you have legal protection insurance?
If you have legal expenses insurance with appropriate coverage, you may receive a higher payout.
Legal protection insurance
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Legal protection insurance
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No legal protection insurance
AXA-ARAG Rechtsschutz AG
CAP, Rechtsschutz-Versicherungsgesellschaft AG
Coop Rechtsschutz AG
Dextra Rechtsschutz AG
EMILIA
Fortuna Rechtsschutz-Versicherungs-Gesellschaft AG
Groupe Mutuel Rechtsschutz
Helsana Rechtsschutz AG
JUSTIS Rechtsschutz
Orion Rechtsschutz-Versicherung AG
Protekta
Other legal protection insurance
Name of the legal protection insurance company
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Insurance
Number
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Bank
In order to ensure a quick and uncomplicated payout if your claim is successfully enforced, we ask you to provide us with your bank details.
Bank account holder
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IBAN
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Calculate Swiss IBAN
Postfinance IBAN
Bank IBAN
Problems with the IBAN?
Perhaps the IBAN calculator can help you...
www.ibancalculator.com
Steps against the airline
Have you already taken your own steps against the airline?
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Yes
No
What exactly have you done?
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I have already commissioned another agency.
I contacted the airline.
I have informed a national enforcement body (e.g., FOCA, LBA, AESA, etc.).
something else
Please describe what happened.
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Information on the incident
Number of passengers
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Number of passengers:
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1
2
3
4
5
6
7
8
more than 8
Please enter the number of passengers.
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Booking reference of the airline
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This code can be found in the airline's booking confirmation and is often called the "booking reference". It is required for check-in.
You will usually find this code in your booking confirmation.
Information
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Describe the incident.
Any further information can help us to optimize the processing.
Passengers
The number of passengers is too large for data entry via this form.
We will gladly contact you to simplify the handling of the case.
Please contact me via:
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Email
Phone
Country code
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Phone
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Email
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Uploads
Various airlines require further documentation.
Please note that your case cannot be processed without uploading all necessary documents!
Summary
Summary of the data entered
Please check your entries. If you want to make changes, you can adjust your entries by clicking on the "Back" button.
If you believe that all data are correct, please click on the button "Submit case now".
blog-letter
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Stay up-do-date with our blog-letter. Receive news and information about air passenger rights, as well as practical tips that can make travelling easier.
Yes, I want to subscribe to the blog-letter.
GTC
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You can view our general terms and conditions here:
GTC-cancelled_EN.pdf
I accept the GTC and want to submit my case.
Submit case now
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