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Refund for cancellations due to COVID 19
Has at least one flight of your booking been cancelled?
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Yes
No
How did you book the flight?
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directly with the airline
Cheaptickets
eDreams
Ebookers
Expedia
Gotogate
kiwi.com
mytrip.com
Opodo
Travelgenio
other
Name of the booking platform
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Which payment method was used to pay for the flights?
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Visa
Mastercard
American Express
Diners Club
PayPal
Purchase on account
Instant bank transfer
Postfinance
other
Address
Title and name
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Title
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Mrs.
Mr.
First name
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Last name
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Info
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Email
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Country code
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Phone number
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Company
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Address
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Street
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No.
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Postcode
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Place
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Country
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Please enter a search value and select an entry from the list
Insurance
Do you have legal protection insurance?
If you have legal expenses insurance with appropriate coverage, you may receive a higher payout.
Legal protection insurance
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Legal protection insurance
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No legal protection insurance
AXA-ARAG Rechtsschutz AG
CAP, Rechtsschutz-Versicherungsgesellschaft AG
Coop Rechtsschutz AG
Dextra Rechtsschutz AG
Fortuna Rechtsschutz-Versicherungs-Gesellschaft AG
Groupe Mutuel Rechtsschutz
Helsana Rechtsschutz AG
JUSTIS Rechtsschutz
Orion Rechtsschutz-Versicherung AG
Protekta Rechtsschutz
Other legal protection insurance
Name of the legal protection insurance company
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Insurance
Number
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Bank
In order to ensure a quick and uncomplicated payout if your claim is successfully enforced, we ask you to provide us with your bank details.
Bank account holder
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IBAN
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Calculate Swiss IBAN
Postfinance IBAN
Bank IBAN
Problems with the IBAN?
Perhaps the IBAN calculator can help you...
www.ibancalculator.com
Steps against the airline
Have you already taken your own steps against the airline?
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Yes
No
What exactly have you done?
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I have already commissioned another agency.
I contacted the airline.
I have informed a national enforcement body (e.g., FOCA, LBA, AESA, etc.).
something else
Please describe what happened.
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Information on the incident
Number of passengers
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Number of passengers:
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1
2
3
4
5
6
7
8
more than 8
Please enter the number of passengers.
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Booking reference of the airline
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This code can be found in the airline's booking confirmation and is often called the "booking reference". It is required for check-in.
You will usually find this code in your booking confirmation.
Information
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Describe the incident.
Any further information can help us to optimize the processing.
Passengers
The number of passengers is too large for data entry via this form.
We will gladly contact you to simplify the handling of the case.
Please contact me via:
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Email
Phone
Country code
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Phone
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Email
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Uploads
Documents are required to process the case.
Please note that your case cannot be processed without uploading all necessary documents!
Summary
Summary of the data entered
Please check your entries. If you want to make changes, you can adjust your entries by clicking on the "Back" button.
If you believe that all data are correct, please click on the button "Submit case now".
blog-letter
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Yes, I want to subscribe to the blog-letter.
GTC
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You can view our general terms and conditions here:
GTC-cancelled_EN.pdf
I accept the GTC and want to submit my case.
Submit case now
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