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Refund for cancellations due to COVID 19

  • Has at least one flight of your booking been cancelled?
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Address

  • Title and name
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  • Title
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  • First name
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  • Last name
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  • Info
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  • Email
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  • Country code
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  • Phone number
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  • Company
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  • Address
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  • Street
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  • No.
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  • Postcode
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  • Place
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  • Country
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  • Please enter a search value and select an entry from the list

Insurance

Do you have legal protection insurance?

If you have legal expenses insurance with appropriate coverage, you may receive a higher payout.
  • Legal protection insurance
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  • Legal protection insurance
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Insurance

  • Number
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Bank

In order to ensure a quick and uncomplicated payout if your claim is successfully enforced, we ask you to provide us with your bank details.
  • Bank account holder
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Steps against the airline

  • Have you already taken your own steps against the airline?
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Information on the incident

  • Number of passengers
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  • Number of passengers:
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  • Booking reference of the airline
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  • This code can be found in the airline's booking confirmation and is often called the "booking reference". It is required for check-in.
    You will usually find this code in your booking confirmation.
  • Information
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  • Describe the incident.
    Any further information can help us to optimize the processing.

Passengers

The number of passengers is too large for data entry via this form.
We will gladly contact you to simplify the handling of the case.
  • Please contact me via:
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Uploads

Documents are required to process the case.
Please note that your case cannot be processed without uploading all necessary documents!

Summary

Summary of the data entered

Please check your entries. If you want to make changes, you can adjust your entries by clicking on the "Back" button.

If you believe that all data are correct, please click on the button "Submit case now".
  • blog-letter
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  • Stay up-do-date with our blog-letter. Receive news and information about air passenger rights, as well as practical tips that can make travelling easier.
  • GTC
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  • You can view our general terms and conditions here:
    GTC-cancelled_EN.pdf

That's it!