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Refund for cancellations due to COVID 19
Has at least one flight of your booking been cancelled?
How did you book the flight?
directly with the airline
Name of the booking platform
Which payment method was used to pay for the flights?
Purchase on account
Instant bank transfer
Title and name
Please enter a search value and select an entry from the list
Do you have legal protection insurance?
If you have legal expenses insurance with appropriate coverage, you may receive a higher payout.
Legal protection insurance
Legal protection insurance
No legal protection insurance
AXA-ARAG Rechtsschutz AG
CAP, Rechtsschutz-Versicherungsgesellschaft AG
Coop Rechtsschutz AG
Dextra Rechtsschutz AG
Fortuna Rechtsschutz-Versicherungs-Gesellschaft AG
Groupe Mutuel Rechtsschutz
Helsana Rechtsschutz AG
Orion Rechtsschutz-Versicherung AG
Other legal protection insurance
Name of the legal protection insurance company
In order to ensure a quick and uncomplicated payout if your claim is successfully enforced, we ask you to provide us with your bank details.
Bank account holder
Calculate Swiss IBAN
Problems with the IBAN?
Perhaps the IBAN calculator can help you...
Steps against the airline
Have you already taken your own steps against the airline?
What exactly have you done?
I have already commissioned another agency.
I contacted the airline.
I have informed a national enforcement body (e.g., FOCA, LBA, AESA, etc.).
Please describe what happened.
Information on the incident
Number of passengers
Number of passengers:
more than 8
Please enter the number of passengers.
Booking reference of the airline
This code can be found in the airline's booking confirmation and is often called the "booking reference". It is required for check-in.
You will usually find this code in your booking confirmation.
Describe the incident.
Any further information can help us to optimize the processing.
The number of passengers is too large for data entry via this form.
We will gladly contact you to simplify the handling of the case.
Please contact me via:
Documents are required to process the case.
Please note that your case cannot be processed without uploading all necessary documents!
Summary of the data entered
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If you believe that all data are correct, please click on the button "Submit case now".
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