App-Loading...
There's something missing...

What happened on your journey?

  • I experienced the following incident:
    loading data...

Enter all flight data

Flight 1

  • Information
    loading data...
  • Flight number (Flight 1)
    loading data...
  • The flight number should not be confused with the booking reference.
    Examples: LX1574 oder SWR1574
    LXIATA code of Swiss
    SWRICAO code of Swiss
    1574Number
  • Date
    loading data...
  • Flight date (Flight 1)
    loading data...
  • Incident
    loading data...
  • What has happened? (Flight 1)
    loading data...
  • Information on the incident (Flight 1)
    loading data...

Flight 2

  • Information
    loading data...
  • Flight number (Flight 2)
    loading data...
  • The flight number should not be confused with the booking reference.
    Examples: LX1574 oder SWR1574
    LXIATA code of Swiss
    SWRICAO code of Swiss
    1574Number
  • Date
    loading data...
  • Flight date (Flight 2)
    loading data...
  • Incident
    loading data...
  • What has happened? (Flight 2)
    loading data...
  • Information on the incident (Flight 2)
    loading data...

Flight 3

  • Information
    loading data...
  • Flight number (Flight 3)
    loading data...
  • The flight number should not be confused with the booking reference.
    Examples: LX1574 oder SWR1574
    LXIATA code of Swiss
    SWRICAO code of Swiss
    1574Number
  • Date
    loading data...
  • Flight date (Flight 3)
    loading data...
  • Incident
    loading data...
  • What has happened? (Flight 3)
    loading data...
  • Information on the incident (Flight 3)
    loading data...

Flight 4

  • Information
    loading data...
  • Flight number (Flight 4)
    loading data...
  • The flight number should not be confused with the booking reference.
    Examples: LX1574 oder SWR1574
    LXIATA code of Swiss
    SWRICAO code of Swiss
    1574Number
  • Date
    loading data...
  • Flight date (Flight 4)
    loading data...
  • Incident
    loading data...
  • What has happened? (Flight 4)
    loading data...
  • Information on the incident (Flight 4)
    loading data...

Flight 5

  • Information
    loading data...
  • Flight number (Flight 5)
    loading data...
  • The flight number should not be confused with the booking reference.
    Examples: LX1574 oder SWR1574
    LXIATA code of Swiss
    SWRICAO code of Swiss
    1574Number
  • Date
    loading data...
  • Flight date (Flight 5)
    loading data...
  • Incident
    loading data...
  • What has happened? (Flight 5)
    loading data...
  • Information on the incident (Flight 5)
    loading data...

Please check the data

 
  • Airline (Flight 1)
    loading data...
  • Airline, e.g. Swiss, Lufthansa, etc.
  • Please enter a search value and select an entry from the list
  • Departure Airport (Flight 1)
    loading data...
  • Airport, e.g. ZRH, Zurich, etc.
  • Please enter a search value and select an entry from the list
  • Destination Airport (Flight 1)
    loading data...
  • Airport, e.g. ZRH, Zurich, etc.
  • Please enter a search value and select an entry from the list
 
  • Airline (Flight 2)
    loading data...
  • Airline, e.g. Swiss, Lufthansa, etc.
  • Please enter a search value and select an entry from the list
  • Departure Airport (Flight 2)
    loading data...
  • Airport, e.g. ZRH, Zurich, etc.
  • Please enter a search value and select an entry from the list
  • Destination Airport (Flight 2)
    loading data...
  • Airport, e.g. ZRH, Zurich, etc.
  • Please enter a search value and select an entry from the list
 
  • Airline (Flight 3)
    loading data...
  • Airline, e.g. Swiss, Lufthansa, etc.
  • Please enter a search value and select an entry from the list
  • Departure Airport (Flight 3)
    loading data...
  • Airport, e.g. ZRH, Zurich, etc.
  • Please enter a search value and select an entry from the list
  • Destination Airport (Flight 3)
    loading data...
  • Airport, e.g. ZRH, Zurich, etc.
  • Please enter a search value and select an entry from the list
 
  • Airline (Flight 4)
    loading data...
  • Airline, e.g. Swiss, Lufthansa, etc.
  • Please enter a search value and select an entry from the list
  • Departure Airport (Flight 4)
    loading data...
  • Airport, e.g. ZRH, Zurich, etc.
  • Please enter a search value and select an entry from the list
  • Destination Airport (Flight 4)
    loading data...
  • Airport, e.g. ZRH, Zurich, etc.
  • Please enter a search value and select an entry from the list
 
  • Airline (Flight 5)
    loading data...
  • Airline, e.g. Swiss, Lufthansa, etc.
  • Please enter a search value and select an entry from the list
  • Departure Airport (Flight 5)
    loading data...
  • Airport, e.g. ZRH, Zurich, etc.
  • Please enter a search value and select an entry from the list
  • Destination Airport (Flight 5)
    loading data...
  • Airport, e.g. ZRH, Zurich, etc.
  • Please enter a search value and select an entry from the list

Summary of the incident

Address

  • Title and name
    loading data...
  • Title
    loading data...
  • First name
    loading data...
  • Last name
    loading data...
  • Info
    loading data...
  • Email
    loading data...
  • Country code
    loading data...
  • Phone number
    loading data...
  • Company
    loading data...
  • Address
    loading data...
  • Street
    loading data...
  • No.
    loading data...
  • Postcode
    loading data...
  • Place
    loading data...
  • Country
    loading data...
  • Please enter a search value and select an entry from the list

Insurance

Do you have legal protection insurance?

If you have legal expenses insurance with appropriate coverage, you may receive a higher payout.
  • Legal protection insurance
    loading data...
  • Legal protection insurance
    loading data...

Insurance

  • Number
    loading data...

Bank

In order to ensure a quick and uncomplicated payout if your claim is successfully enforced, we ask you to provide us with your bank details.
  • Bank account holder
    loading data...

Steps against the airline

  • Have you already taken your own steps against the airline?
    loading data...

Information on the incident

  • Number of passengers
    loading data...
  • Number of passengers:
    loading data...
  • Booking reference of the airline
    loading data...
  • This code can be found in the airline's booking confirmation and is often called the "booking reference". It is required for check-in.
    You will usually find this code in your booking confirmation.
  • Information
    loading data...
  • Describe the incident.
    Any further information can help us to optimize the processing.

Passengers

The number of passengers is too large for data entry via this form.
We will gladly contact you to simplify the handling of the case.
  • Please contact me via:
    loading data...

Uploads

Various airlines require further documentation.
Please note that your case cannot be processed without uploading all necessary documents!

Summary

Summary of the data entered

Please check your entries. If you want to make changes, you can adjust your entries by clicking on the "Back" button.

If you believe that all data are correct, please click on the button "Submit case now".
  • blog-letter
    loading data...
  • Stay up-do-date with our blog-letter. Receive news and information about air passenger rights, as well as practical tips that can make travelling easier.
  • GTC
    loading data...
  • You can view our general terms and conditions here:
    GTC-cancelled_EN.pdf

That's it!